Shopping Policy

At AYVAÉ, we process orders with care and attention.

Orders are usually processed and shipped within 1–2 business days.

During busy periods, holidays, promotions, or product launches, processing may take longer.

AYVAÉ reserves the right to adjust processing times without prior notice.

For shipping within the Netherlands, we charge €5.95 shipping costs.

For orders over €70, shipping within the Netherlands is free.

Free shipping only applies when the final amount after discounts exceeds €70.

Different shipping costs apply for Belgium, Germany, and other countries.

International rates are calculated automatically during checkout.

AYVAÉ is not responsible for import duties, customs fees, or local taxes outside the Netherlands.

Netherlands: average 1–3 business days.

Belgium: average 2–5 business days.

Germany and other countries: average 3–7 business days.

Delivery times are indicative and do not entitle to compensation or cancellation.

As soon as your order has been shipped, you will receive a confirmation by e-mail with track & trace information.

Also check your spam or junk mailbox.

AYVAÉ is not liable for delays caused by carriers, weather conditions, holidays, strikes, or other forms of force majeure.

Delivery delays do not entitle to compensation.

The customer is responsible for correctly entering address details.

In case of incorrect or incomplete addresses, additional shipping costs may be charged.

If a package is not collected from a pick-up point and is returned, new shipping costs may be charged.

Check your order immediately upon receipt.

Damage or missing products must be reported within 48 hours via contact@ayvae.com with clear photos.

Without proof, a report cannot be processed.

AYVAÉ is not liable for lost or delayed packages after they have been handed over to the carrier.

However, we will, of course, help initiate an investigation with the delivery service.

For pre-orders or exclusive launches, different delivery times may apply.

The expected shipping date will be indicated in advance on the product page.

AYVAÉ reserves the right to refuse, cancel, or suspend orders in case of suspected fraud, misuse, or technical errors.

For questions about shipping or delivery, please contact us via contact@ayvae.com.

We aim to respond within 24 hours on business days.