Frequently Asked Questions

We aim to process and ship orders within 1–2 business days. During busy periods, promotions, or launches, this may take a little longer.

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.

Within the Netherlands, we apply a fixed shipping rate. Orders above the specified amount are shipped for free.

Please contact us as soon as possible via contact@ayvae.com. If the order has not yet been processed, we will gladly see what is possible.

You can contact us within 14 days of receipt via contact@ayvae.com. Please state your order number and the reason for return.

Used, damaged, or personalized products cannot be returned. Products must be unused, undamaged, and in their original condition.

After receiving and inspecting your return, we will refund the purchase amount within 5 business days via the original payment method.

Please contact us within 48 hours via contact@ayvae.com and include clear photos of the product and packaging. We will then work together to find a suitable solution.

Our products are designed to add atmosphere, warmth, and sophistication to your interior. Think of living rooms, bedrooms, bathrooms, entrances, and other peaceful moments in the home.

Always place the candle on a heat-resistant surface, out of reach of children and pets. Never leave a burning candle unattended and keep the wick short for a calm flame.

Place the reeds in the bottle and allow the scent to gradually spread. For a more intense scent, you can carefully flip the reeds occasionally.

This depends on the size, temperature, humidity, and placement. In a warm or well-ventilated room, the liquid may evaporate faster.

Yes, of course. Contact us via contact@ayvae.com or WhatsApp. We are happy to help you choose a fragrance that suits your space and preference.

You can reach us via contact@ayvae.com or WhatsApp: +31 6 48777562. We aim to respond within 24 hours.